F A Q ' S

RETURNS + EXCHANGES

Returns + Exchanges will not be provided due to health and hygiene reasons. 

So please make sure you read the product descriptions and choose carefully!

Should your order be damaged during shipping OR there is a fault with the product, you will need to make contact within 5 days of receiving your order.

Photo/s and a short description will be required to be able to assess how we move forward.

Emails to be sent to hello@hellohemi.com

CARE INSTRUCTIONS  

hello Hemi earrings are handmade using acrylic, so if handled incorrectly or dropped they may break. 

Keep them away from water + store them out of direct sunlight. 

If not stored correctly stud backs + hoops may bend or snap.

Products including make up, perfumes, hairspray and moisturisers may cause damage to your earrings.

Use a jewellery cloth to give the earrings a wipe over . 

MATERIALS USED 

hello Hemi uses surgical steel posts + stud backs.

Dangle designs have plastic disc/stainless steel earring backs, these help to distribute the earring weight on the ear lobe and keep it secure during wear.

Hoop designs are created using stainless steel hoops.

WEBSITE IMAGES

Although we try our best to photograph our items showing the correct colours + textures, in some cases, products may look slightly different in person, compared to how they appear on your screen.